Frequently Asked Questions (FAQ)

Answers to the most common questions about RepackPro's services, subscriptions, and how to manage your reshipments.

FAQ

What is RepackPro?

RepackPro is a return and reshipment service built for small e-commerce and dropshipping brands. We receive customer returns at our warehouses across the U.S. and Europe, store them for you, and handle reshipments on demand—all under a flexible, subscription-based system. It’s a simple way to reduce refund losses, speed up delivery, and boost customer satisfaction—without high 3PL fees or order minimums.
How do I request a reshipment?

Once your item has been returned and stored in our warehouse, simply visit our Reshipment Request page and select the option that matches your current subscription plan (Basic, Growth, or Scale). Fill out the form and complete payment to process your request.
What’s included in the subscription plans?

Each plan includes monthly storage for a set number of returned items: Basic Plan: Up to 10 items Growth Plan: Up to 30 items Scale Plan: Up to 60 items Higher-tier plans also include faster processing, support priority, and fulfillment queue priority.
Can I use RepackPro if I only have a few returns per month?

Yes! RepackPro was built for small brands that don’t meet traditional 3PL minimums. You can start with as few as 0–10 returns per month using our Basic Plan.
Do you ship original orders?

While RepackPro mainly focuses on returns and reshipments, we can support outbound order fulfillment in some cases. If you're interested in using us for original order shipping, please contact us at contact@repackpro.com to discuss your needs and see if it’s a good fit.
How long does it take to process a reshipment?

Most reshipments are processed within 1–3 business days after your request is submitted and paid. Delivery time depends on the carrier and destination.
What carriers do you use for shipping?

We partner with a range of reliable carriers depending on your customer’s location. In the U.S., we primarily ship with USPS, UPS, and FedEx. In Europe, we work with trusted carriers like Colis Privé, La Poste, and DHL. Our multi-warehouse model lets us choose the most cost-effective and efficient option for each shipment—all at discounted rates included in your plan.
How much does a reshipment cost?

Reshipment pricing depends on the weight class and your subscription tier. You’ll see pricing before checkout on the Reshipment Request page.
What happens if a package is lost?

While RepackPro is not responsible for lost packages after handoff to the carrier, we’ll help you file a claim with the shipping provider if needed.
How do I cancel my subscription?

You can cancel your subscription at any time in your account settings. Just make sure to cancel before the next billing cycle to avoid being charged again.
Still have questions?

Feel free to reach out to us at contact@repackpro.com — we’re happy to help!