Refund Policy

1. Subscription Fees

All subscription payments (Basic, Growth, Scale, or Enterprise plans) are billed monthly and are non-refundable once the billing cycle has started.

We do not offer refunds for:

• Unused storage

• Unsubmitted reshipment requests

• Cancellations after the billing period has begun

To avoid future charges, subscriptions must be cancelled before the next billing date.

2. Reshipment Fees

Fees paid for individual reshipments (based on weight class) are non-refundable once the shipping label has been generated or the package has been handed off to the carrier.

If you submitted a reshipment in error, please contact us immediately. If the package hasn’t shipped yet, we may be able to cancel the request and refund the fee.

3. Duplicate or Mistaken Charges

If you believe you’ve been incorrectly charged or billed multiple times, please contact us at contact@repackpro.com within 7 days of the transaction. We’ll review the case and issue a refund if appropriate.

4. No Refunds for Carrier Issues

RepackPro is not responsible for delivery delays, lost items, or damage caused by shipping carriers. In such cases, we can assist you in filing a claim with the carrier, but refunds will not be issued by RepackPro.

5. How to Request a Refund

To request a refund or report a billing issue, email us at:

📧 contact@repackpro.com
Please include:

• Your business name

• The reason for the request

• The date and amount of the charge in question

All refund requests are reviewed within 3–5 business days.